Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to every user of the GrowthGiant platform operated by Qamy Soft Solutions (Reg No BN688240626), Ghana. It supplements our Terms & Conditions and Privacy Notice. We may suspend or terminate accounts that breach this AUP.

1. No unsolicited outbound marketing

GrowthGiant is a first-party marketing platform. You may only use it to communicate with people who have given you a clear, verifiable opt-in for the channel you are contacting them on. In particular, you must NOT use the Service to:

• send cold email, cold SMS, cold WhatsApp, or any unsolicited bulk messages;
• scrape, purchase, rent, or import contact lists you did not collect yourself with consent;
• send direct messages on social networks to people who have not accepted contact from you;
• send outbound messages that impersonate a person or brand you do not represent;
• bypass or ignore unsubscribe requests, do-not-contact lists, or platform-native opt-outs.

AI-drafted replies, follow-ups and creator briefs generated by the Service are drafts for your review. You are responsible for confirming consent and applicable law before any message you send from your own accounts or connected services.

2. Consent for contacts you upload or capture

By adding a contact to the CRM, importing a list, or connecting a lead source, you confirm that:

• the contact provided their information directly to you or to a source you are authorised to use;
• the contact was told, at the time of collection, how their data would be used;
• you have a lawful basis (consent, contract, or legitimate interest) under applicable law (GDPR, UK GDPR, CAN-SPAM, CASL, PECR, ePrivacy, TCPA, LGPD, POPIA, or equivalents);
• you will honour deletion and unsubscribe requests promptly.

3. Prohibited content and conduct

• illegal, fraudulent, deceptive, or misleading content, including "get rich quick" and pyramid schemes;
• phishing, credential harvesting, malware distribution, or infrastructure abuse;
• content that is hateful, harassing, sexual content involving minors, or non-consensual intimate imagery;
• deepfakes intended to deceive, defame, or impersonate real people without consent;
• promotion of regulated products (weapons, controlled substances, gambling, adult services) in jurisdictions where prohibited;
• circumvention of safety filters, moderation, rate limits, or Service usage caps ("jailbreaking").

4. Rate and volume limits

Plan limits (AI generations, social accounts, CRM size, API calls) are enforced to keep the Service reliable and to reduce abuse risk. Attempting to bypass these limits — through multiple accounts, shared credentials, or automation — is a breach of this AUP.

5. Enforcement

We investigate reports and monitor for automated abuse. Depending on severity, we may warn you, throttle usage, remove content, suspend features, or terminate your account and refer matters to law enforcement. Repeated or serious violations result in permanent termination without refund.

6. Reporting abuse

To report suspected misuse of the Service, contact us via /contact. Include the account, content, and evidence where possible.